🌞Welcome to Namiby.com (hereinafter referred to as the "Website"). 🌞

The owner of the Website is SIA TavsZvaigznājs (hereinafter referred to as the "Company"), reg. no. 40203524169, legal address Pulkveža Brieža iela 67, Sigulda, LV-2150, Latvia.

If you have any questions about the Website's terms of use or privacy policy, or any other questions, please contact us using the "Contact Us" form available in the main menu, or write to us at info@namiby.com. The terms of use of the online store (hereinafter referred to as the "Rules") apply to all visitors of the Website, regardless of whether an order is placed or not. The content of the Website is the property of the Company. Any use of information related to the Website must be agreed upon with the Company. All rights reserved.

Distance Contract

Seller: SIA TavsZvaigznājs, reg. no. 40203524169, hereinafter referred to as the "Seller".

Buyer: The person who places an order, hereinafter referred to as the "Buyer".

By purchasing goods from www.namiby.com, the Buyer agrees that this mutual agreement is considered a distance contract and is subject to the laws of the Republic of Latvia regulating distance contracts, including, but not limited to, the Consumer Rights Protection Law of the Republic of Latvia, the Cabinet of Ministers of the Republic of Latvia Regulations on Distance Contracts, etc.

General Terms and Conditions:

• By ordering a product, the Buyer has read and agrees to the Seller's terms and conditions.

• The Seller has the right to make changes to the Store's Terms and Conditions.

• The relationship between the Seller and the Customer is governed by the laws of the Republic of Latvia.

• The Seller undertakes to sell and deliver the product to the Buyer in accordance with the order placed on the website.

• Your order becomes a confirmed purchase once you receive an email confirmation from us (Namiby). We recommend saving this email for any questions you might have down the line. You can cancel your order anytime before it's confirmed, and we'll issue a full refund for any payments made.

• A general description of the product, packaging and delivery method is provided for each product individually. The Seller informs that the information about the product may be changed without notice.

• In cases where the ordered product is not available or there are problems with the production of the product, the Seller will notify the buyer within one working day.

• When paying by bank transfer, the payment date is considered the date when the money is received in the www.namiby.com bank account. The order will be processed only after the payment has been made.

Customer data:

• When you visit namiby.com and conduct a purchase, Namiby processes your personal data in order to provide the best site possible for you and to complete the purchase agreement. You confirm that the information you entered is accurate and complete and that any inaccurate or incomplete information is your responsibility. Information regarding Namiby's processing of personal data can be found in Namiby's >Privacy Policy>.   

• Keep your login information safe! Don't share your username or password with anyone, and store any documents containing this information securely. If you think someone might have accessed your password, let us (Postery) know immediately. You'll be responsible for any purchases made with your login details until you notify us.

Ordering Products:

• By placing an order, the Buyer confirms that they have chosen to purchase the specific product on the terms and conditions specified in this Agreement.

• The prices and specifications of the products sold in the online store are indicated next to the products.

• To place an order, add the desired products to the shopping cart. Fill in all the required fields and choose the most suitable delivery method. The total order cost with delivery is then displayed on the screen. Make a purchase to complete the order.

• When placing an order, it is necessary to indicate the recipient's address, name, surname, Email, or and phone number if it's required for delivery.

• To place an order in the online store, the Buyer selects the goods and adds them to the shopping cart. If the product is personalized, then the Buyer is responsible for the correctness of the desired data. To confirm the order, the Buyer selects the option - Order.

• The buyer is responsible for the correctness of the delivery information, such as delivery address, apartment number (if applicable), postal code, and country during checkout and other information required for a successful delivery. To ensure your order arrives quickly and safely, please take a moment to double-check your shipping address during checkout. In the unlikely event that a package is delivered to an incorrect address due to a buyer-provided error, we may not be able to offer a refund or replacement. However, we'll do our best to assist you in locating the package. Please contact us by writing us an Email to help@namiby.com if you have any questions or concerns.

• To make changes to a personalized order, the Buyer must immediately contact the Seller by sending a message to WhatsApp at +37124403519 or by sending an email to: help@namiby.com.

• By ordering the product, the Buyer confirms that they have read the product description and all information related to the specific product.

• If the Buyer has any questions or ambiguities about ordering products or other order details, the Buyer must contact the Seller using the "Contact Us" form or by writing an email to info@namiby.com.

Payment for goods:

• The goods are sold to the Buyer at the price that is valid in the Online Store at the time of ordering.

• The Buyer places an order by adding the desired Goods to the "shopping cart" and indicating their name, surname, phone number, e-mail, payment and delivery method.

• The Buyer pays for the goods and delivery immediately after placing the order, using one of the payment systems specified in the Online Store.

• In personalized products, the Customer enters accurate and unambiguous information about the desired product personalization.

• The Seller confirms that the data provided by the Customer is used only for the purposes of product sale and delivery, in compliance with the personal data protection requirements specified in the legislation of the Republic of Latvia.

• The Seller does not verify the personal data of the product buyer or owner and does not assume responsibility for losses that may arise from using someone else's payment cards or personal data.

• The prices stated on the Website apply to orders placed on the Website. All prices are presented in Euro (EUR) for Europe, and in US Dollar (USD) for United States and include VAT. The prices do not include payment- and shipping fees, which are given separately.

• To ensure a secure and smooth checkout experience, Namiby may share your necessary payment information with our trusted payment processing partner. This ensures your payment details are handled securely and helps us complete your order quickly.

• You can choose from various payment methods available on the website. Namiby will charge your payment method at the time you place your order, unless you select invoicing or a similar method that Namiby approves beforehand. If you choose invoicing or partial payment, Namiby or its partners may obtain a credit report from a third party. You'll be notified beforehand if this happens. Namiby reserves the right to limit available payment methods, or change your chosen method if it doesn't work at the time of order fulfillment. You can find a list of currently available payment options on the website.

• The order amount, which consists of the price of the goods and the delivery costs, is available to the Buyer during the ordering process before the order is confirmed.

• The Agreement comes into force upon successful payment to the online store's bank account. If for some reason it is not possible to fulfill the order, the Buyer will be informed about it and the amount paid will be refunded as soon as possible, but no later than 14 days after receiving the notification.

Delivery of goods:

• All duties and taxes that must be paid to receive the shipment at the destination must be paid by the Buyer.

• Shipping costs are displayed before order confirmation.

• Purchased goods are delivered to the Buyer's specified address or parcel terminal within 1-4 (in most cases) working days after the shipment is handed over to the carrier. Namiby.com will not be held responsible for any delays outside of our control. This includes events like labor strikes, war, fires, lightning strikes, terrorist attacks, changes in government regulations, technical issues, communication problems (power, phone, internet), or delays caused by our suppliers due to any of the reasons listed above. If any of these situations occur, we will inform you promptly, both when the issue begins and when it is resolved. If the delay lasts longer than two months, you or Namiby.com may cancel the purchase immediately.

• The order receipt period depends on the delivery region and address, the working hours of the respective delivery service that provides the delivery of this order, and does not directly depend on the Seller.

• The order is delivered to the Customer or the person indicated in the Order as the recipient of this Order to the address indicated as the delivery address or the selected parcel terminal.

• In cases where the Goods have not been delivered to the Customer due to the fault of the postal (courier) service employees, the Seller shall reimburse the Customer for the value of the paid goods and delivery only after the Seller has received a loss certificate or compensation from the delivery service.

• The Seller is not responsible for the delay in the delivery of the Goods caused by the actions of the selected carrier, who did not deliver the goods on time. If the Customer has not received his order within 30 days from the date of dispatch in the Republic of Latvia, he informs the Seller about this fact by sending information to the e-mail [noņemta e-pasta adrese] indicating his purchase number and date.

• If the delivery of goods is not possible due to the fault of the Buyer or circumstances depending on the Buyer (the Buyer has indicated an incorrect address, the Buyer or the person indicated in the order is not found at the indicated address, the indicated address cannot be accessed, etc. objective reasons), the goods are not sent again, but the money for the goods is refunded, except for the payment for delivery and for damaged goods, if the goods have been damaged as a result of the return. If at the time of placing the order the Buyer was granted a discount on delivery, but the delivery of goods is not possible due to circumstances beyond the Seller's control, the Seller has the right to withhold from the amount to be refunded to the Buyer the full payment for delivery;

• The Seller delivers the goods to the Buyer within the time period specified in the Online Store or at the time interval selected in the order, if different delivery terms are offered. The Buyer agrees that in cases where the delivery of goods may be delayed due to unforeseen circumstances beyond the Seller's control, the Seller may contact the Buyer and agree on another delivery time;

• If at the time of delivery the Buyer finds that the packaging of the shipment is damaged (torn packaging sticker or other external damage), or if the shipment is delivered late, he must record it in the delivery document - consignment note, in the Seller's copy. Otherwise, it is considered that the shipment has been delivered on time and without damage.

• To help us arrange a replacement quickly if your package arrives damaged, please take pictures of the damage and keep any relevant documents.

Returning goods:

• You have the right to return an ordered item within 14 days of receiving it. In this case, you will be responsible for the return shipping costs.
• To exercise your right of withdrawal, you must write to us at help@namiby.com within 14 days of receiving the goods, we will provide an address for sending the products back.
• In connection with ordering a product for which the right of withdrawal does not apply, the Customer will receive clear information.
•  If a product has been sealed, the Customer may not break the seal if the Customer wishes to utilize its right of withdrawal. The right of withdrawal ceases accordingly when the Customer breaks the seal.
• To return an item within the withdrawal period, simply send us (Namiby) a clear message before the deadline. Let us know your name, address, and any other helpful details like your order number, invoice number, or product name. You can use the standard withdrawal form provided by the National Board for Consumer Policies if you prefer.
• Once you let us (Namiby) know about your return within 14 days, please send the item back well-packaged, in good condition, and ideally in its original box. We'll provide detailed return instructions on our website link here: link to return instructions. Just a heads up, depending on your location, there might be additional fees like customs duties or local taxes. These are your responsibility, even if you need to return the item unopened.
• When you return an item, we'll refund the full price you paid for the product itself, but not the shipping costs. This includes any extra shipping fees you chose for a faster delivery option. Also, if you only return part of your order, we won't be able to refund the original shipping cost. In some cases, we may need to deduct a small amount from your refund if the product's value has decreased. This could happen if the product shows signs of wear and tear beyond simply checking its function.
• The return of goods is only possible if the product has retained its appearance, original packaging and labeling, and the product is not personalized.
• Funds are returned after a written request from the Customer. The funds will be transferred to the customer's specified details. The seller will return the amount paid for the goods within 7-30 days. The seller reserves the right not to refund the purchase and service fee until the Customer has returned the goods or submitted documents confirming the shipment of the goods.

• If you find that your item has been damaged during delivery, please notify us immediately and take a photo of the product packaging without opening it. In such cases, we will send you a new product.

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Digital Items:

Returning goods:

• Due to the nature of digital products, they are generally not refundable after purchase and download. This is because once you download a digital product, we cannot control its replication or dissemination.

While refunds are generally not offered, we understand there may be extenuating circumstances. We will consider a refund for a digital product if:

• There was a technical issue with the download process that prevented you from obtaining the product.

• The product description was inaccurate and did not reflect the actual content of the digital product.

• You accidentally purchased a duplicate product.

Requesting a Refund for digital item:

If you believe you qualify for a refund under the exceptions listed above, please contact us within 2 days of your purchase at help@namiby.com and explain the situation in detail. We will review your request and respond.

Important Information:

• By purchasing a digital product from our store, you acknowledge that you have read and understood this limited refund policy.

• We reserve the right to deny a refund request if we believe the product was downloaded and/or used.

Copyright and Ownership:

• All digital products available on our website are the intellectual property of SIA TavsZvaigznāks or its licensors. This includes all copyrights, trademarks, and other intellectual property rights.

Grant of License:

By purchasing a digital product, you are granted a non-exclusive, non-transferable license to use the product for your personal or internal business use only. This license does not grant you ownership of the product itself.

Use of digital artwork:

You may:

• Print the artwork at home for personal use.

• Use a printing service to print the artwork for personal use.

• Create a single printed artwork as a gift for a single person.

You may not:

• Distribute, copy, reproduce, modify, sell, lease, lend, or exploit the digital product in any way other than its intended use.

• Remove any copyright or trademark notices from the product.

• Attempt to decompile, reverse engineer, or disassemble the product.

• Share the product with any third party without our express written permission.

• Reproduce, modify, distribute, or sell the digital artwork in any form without our express written permission.

• Use the artwork for commercial purposes, including advertising, marketing, or product creation.

• Share the digital file with anyone else, including posting it online.

• Claim ownership of the artwork.

• Use the artwork in a way that violates copyright law.

Disclaimer of Warranty:

The digital products are provided "as is" and without warranties of any kind, whether express or implied. SIA TavsZvaigznājs >disclaims all warranties,including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

Responsible Use of Digital Products:

We trust our customers to use our digital products in a responsible and ethical manner, following the terms outlined in this agreement. This includes respecting copyright and intellectual property rights associated with the products.

Consequences of Misuse:

If we discover any activity that violates these Terms of Service, including but not limited to:

• Sharing or distributing the product with unauthorized users

• Attempting to modify, reverse engineer, or create derivative works from the product

• Using the product for any illegal or unethical purpose

We reserve the right to take appropriate action, which may include:

• Issuing a warning and requesting corrective action

• Suspending or terminating your account and access to our digital products

• Initiating legal proceedings to recover damages and protect our intellectual property rights

Commitment to Fair Resolution:

>Our goal is to foster a positive and respectful community for our customers. In the event of a suspected violation, we will conduct a fair and impartial investigation before taking any action. We will also provide you with the opportunity to explain your situation before reaching a final decision.

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Contact us!

Got Questions About Your Data? We've Got Answers!

We take your privacy seriously at NAMIBY. If you ever have questions about how we use your information, our friendly support is just an email away at help@namiby.com Send Email. They're happy to explain things and make sure you feel comfortable.

Cleaning Up Your Data: It's Your Right!

Sometimes, you might want to take a break from NAMIBY or just want to start fresh. No problem! You have the right to request that we delete your personal data. Just shoot an email to help@namiby.com or use link: Send Email and we'll take care of it for you.